Q: How do I get in touch with your Customer Service team?
A: Our Customer Service team is happy to speak with you during normal business hours, 8am-5pm (Pacific Time), Monday-Friday at 1-800-798-5767. We are closed all major holiday’s. You can also email us:
Q: What if I cannot find the answer to my question on this page?
A: Please feel free to contact our friendly Customer Service team with any questions you have. They are available via phone during normal business hours, 8am-5pm (Pacific Time), Monday-Friday at 1-800-798-5767 (we are closed all major holiday’s) or you can send us an email:
Q: What is the minimum order?
A: While there is no set minimum, please be aware that if you order at least $80 worth of meals, delivery is FREE. If less than that amount, there will be a delivery fee included at the standard rate of the carrier we are using. That amount will show up on your online order page and/or confirmed by our Customer Service Team, should you choose to order by phone.
Q: Are all orders one-time-only or can I set-up ongoing service?
A: You can order as you go or set-up ongoing services to arrive as often as you like. Call Customer Service at 1-800-798-5767 for more info.
Q: If I choose to receive an on-going order, can I skip an order?
A: Yes. Please call us at 1-800-798-5767 five (5) business days prior to your next order.
Q: What if I need to place a late order?
A: Our Delivery and Ordering tabs have full information on when an online order will be delivered. If you wish to place an order with our Customer Service Team at 1-800-798-5767, please call during normal business hours. If you reach our answering machine, you may leave your order, full name, and phone number with area code and one of our friendly Customer Service Team will return your call to confirm the order was received, that the meals you requested are available and schedule your delivery date. If for some reason, we cannot process your order, a refund will be given promptly.
Q: What is your cancellation policy?
A: Orders must be cancelled at least 48 hours before shipping and MUST be called in to the office during normal business hours, which are Monday-Friday from 8am-5pm (Pacific Time). LifeSpring is closed on all major holidays.
Q: What if I need to cancel or revise my order after it has been placed?
A: Depending on the time of your order change, we may or may not be able to accommodate you. Your best option is to call Customer Service at 1-800-798-5767 to speak to someone to adjust or cancel your order. Make sure if you reach an answering machine to include your full name, telephone number including area code and any other information you believe is important. Someone will get back to you. PLEASE NOTE: Due to strict food safety laws, Health Department regulations, and for your safety, orders cannot be cancelled, taken back, or resold once it has left our facility for shipment or delivery.
Q: If there is something I don’t like, can I replace it?
A: No, all meals come as is. If you would like help choosing your meals, please call Customer Service and they will help you choose meals to your liking, or you can ask to speak to our in-house nutritionist if you have questions.
Q: Can I change my menu?
A: Yes – as often as you like! If you are placing one order at a time online, simply choose different meals. If you are placing ongoing orders or ordering with our Customer Service Team, let them know your changes when you order. They can also recommend meals for you to try and enjoy. PLEASE CALL TO CHANGE A CURRENT ORDER AT LEAST 48 BUSINESS HOURS IN ADVANCE.
Q: How do I pay for my order?
A: Online orders require a credit card. If ordering by phone at 1-800-798-5767, you will be asked for a credit card. If you would prefer to pay by check, Customer Service will explain our policy and set up your account for check payment. We cannot accept cash.
Q: What forms of payment do you accept?
A: We accept all major credit cards and checks from all major banks. All orders are to be pre-paid before delivery. For payment by check, please call Customer Service at 1-800-798-5767 to understand our policy and/or arrange a payment schedule for you.
Q: Do you accept cash?
A: No, our personnel cannot accept cash.
Q: I am paying for someone else’s meals. Can I pay a month at a time? Will you bill me or just charge my credit card?
A: Please call our office to discuss with our Customer Service Team to make payment arrangements.
Q: Where do you deliver?
A: We can ship LifeSpring Meals anywhere throughout the United States. Currently we offer free shipping for all orders over $80 to California, Nevada & Arizona. For info about other destinations, please call Customer Service.
Q: When do you deliver?
A: All meals are delivered Monday – Friday. There are no Saturday or Sunday deliveries.
Q: Once I place my order, how soon can I expect my meals?
A: Your delivery date and time will be listed online. Please click on the Delivery Tab for specific info, or call Customer Service at 1-800-798-5767 with questions.
Q: Can I choose my delivery time and/or window?
A: No. Your delivery date and time will be listed online. If you have special issues, please call Customer Service at 1-800-798-5767 to see if we can accommodate you.
Q: Is there a Delivery Fee?
A: All orders within California, Nevada & Arizona are within our standard delivery area. If your total meal order is over $80, delivery is FREE. If ordering less than $80 or you are outside of our standard 3-state delivery area, a nominal delivery fee will show when your order is completed online. If you place your order with our Customer Service Team, they will tell you the amount you are being charged and if that includes a delivery fee or if delivery is FREE.
Q: I live in a gated community/building. Can you still deliver?
A: Yes. Please provide a gate code prior to the delivery. WE WILL NOT LEAVE MEALS OUTSIDE A GATE. WE ALSO DO NOT DELIVER TO ANY PO BOXES.
Q: I have pets in the yard, will you still deliver?
A: Yes, if your pets are completely secured. No, if your pets are loose. This is for both our driver’s and your pet’s safety.
Q: How will my delivery arrive?
A: All meals will be delivered frozen, sealed in a Styrofoam cooler with the appropriate freezing components inside. Please be very careful when unpacking your meals. DO NOT TOUCH OR TAKE APART ANY OF THE DRY ICE OR COOLING MATERIALS.
Q: What if I’m not home when my delivery arrives?
A: Your order will be left at your door or at the place you have requested, sealed in a cooler with the appropriate cooling materials. As soon as you return we recommend you carefully unpack your meals and place in your freezer for later enjoyment. DO NOT TOUCH OR TAKE APART ANY OF THE DRY ICE OR COOLING MATERIALS.
PLEASE NOTE: LifeSpring meals are shipped frozen by means of dry ice, we suggest you carefully unpack and place your meals into your freezer as soon as possible after delivery. We cannot be held responsible for deliveries that have sat unattended for an extended amount of time resulting in meals either fully or partially defrosting. If there is any issue please call our Customer Service Team immediately at 1-800-798-5767.
Q: What if my meals arrive damaged or not completely frozen?
A: Please call our office at 1-800-798-5767 for immediate resolution during normal business hours.
PLEASE NOTE:LifeSpring is not responsible for your order once it is delivered to your door by a member of our Delivery Team, or is shipped by a common carrier. Please call our Customer Service Team at 1-800-798-5767 immediately if there is a problem so we can work with you to find a solution. We are more than happy if there are in-transit common carrier damages to contact the shipper for you to resolve the issue.
Q: I am ordering for my aging parents. If there are any issues or problems, will you call to let me know?
A: If we notice anything awry, we will let you know. However, since we can’t enter the home, we may not know there is a problem. It would be best for you to talk to our staff at 1-800-798-5767 to let them know if there are specific things they should be on the lookout for.
Q: How many servings in a meal?
A: All meals are a single serving for one person.
Q: Can I change the sides or sauces that come with the meals?
A: No, the meals come as is.
Q: If I have a food allergy, how is that handled?
A: Please do not place an online order! Call our office and ask our Customer Service Team or our In-House Nutritionist if we can accommodate you.
ALLERGY NOTICE: LifeSpring makes every attempt to accommodate our customers with food allergies, However, please be advised that LifeSpring meals and snacks may contain and or be manufactured and prepared in a facility that contains major food allergens, included but not limited to the following: dairy, eggs, tree nuts (e.g., almonds, pecans or walnuts), wheat, PEANUTS, shellfish, berries, soybeans and by-products of these items. An allergy option list is available upon request. Consuming raw or undercooked meats, poultry, or eggs may increase your risk of food-borne illness.
Q: Do you use locally-grown ingredients in your meals?
A: We work with local farmers through our vendors, whenever possible.
Q: Is LifeSpring’s microwavable packaging BPA free?
A: Yes! All of our packaging is BPA Free and is completely recyclable.
Q: Do LifeSpring meals meet important daily Nutritional Guidelines?
A: There are many special packages you can choose for Diabetic, Heart-Healthy and Renal meal plans that fall within the daily Nutritional Guidelines. Nutritional Labels for each meal is supplied on the website next to the meal when ordering. You may also speak to our in-house nutritionist, who will be happy to answer any questions and/or concerns you may have. Many agencies and doctors refer clients and patients to our program.
Q: How do I store my meals?
A: Store all meals and snacks in your freezer. You may keep the cookies & nuts at room temperature, if you so choose. For immediate cookie gratification, heat the cookie in the microwave (place on a microwave safe plate) for ten (10) seconds. Please make sure to remove the plastic first. Add time as needed. If you wish to defrost your cookie, place in the refrigerator or defrost on the counter and eat within two (2) days.
Q: How do I heat my meals?
A: Each meal comes with individual heating instructions. OUR MEALS ARE AT THEIR BEST WHEN COOKED IN A MICROWAVE OVEN. Meals can also be heated in a conventional oven when transferred to an oven-proof dish.
Q: Do I get a Referral Fee if I get others to order?
A: Absolutely! Satisfied customers are our most important asset. Please let us know whom you refer, and when they order, your account will be credited with $25 towards your next order. Refer 6 customers a month and we will credit you with $200.
Q: What about Gift Certificates?
A: What a wonderful idea! Our meals are the perfect gift for anyone with a busy lifestyle, aging parents, teachers, college students, house-sitters, care-givers – everyone will appreciate the gift of food ready to eat and enjoy when they are!
Q: My freezer won’t hold all the food. How do I handle that?
A: Remember that all orders over $80 include FREE delivery if you are in California, Nevada or Arizona. Consider ordering once a week or every other week to keep you freezer from being too full and to take advantage of our FREE delivery. PLUS, THAT ALSO ALLOWS YOU TO USE OUR SPECIAL OFFERS MORE OFTEN!
Q: How do I change my account information?
A: It can be changed online or you can call our office at 1-800-798-5767 to make the necessary changes.